Shipping & Deliveries

DELOVELY Shipping Policy

Due to the change in circumstances that New Zealand is facing with COVID there will be some delays to order delivery times. While we will endeavour to get your order to you as soon as possible, we ask for your patience and understanding while we are facing such uncertain times.
Dé Lovely will commence dispatching New Zealand orders from Level 3 and we will keep you informed if that has to change at any point.

Please read our Terms & Conditions on DELIVERY & SHIPPING and RETURNS & EXCHANGES carefully before placing any orders on
We recommend that you keep a copy of these policies for future reference.

Please note products advertised on our website are available in store as well. We try our hardest to collect your orders as soon as they come through, however there is always the chance that the product could sell in store before we can collect it. In this case we will endeavour to ascertain another product for you otherwise a full refund will be given, and you will be notified immediately.

Dé Lovely insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Dé Lovely, and the responsibility passes to you.

Please note that we aim to dispatch all orders within 24 to 48 hours. We do not dispatch over the weekends or on public holidays, any purchases made after 2pm on a Friday will be dispatched the following week subject to any holidays. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

We offer FREE Shipping for orders over NZ$150 or more throughout NZ and orders under $150 will be charged a $10 courier shipping fee. The orders are dispatched through Post haste and can be tracked here:
Post haste parcels are generally overnight however we cannot guarantee this. Your parcel should be expected to arrive within 2-3 working days and if you are rural an additional 1-2 working days.